Delivery & Returns
For deliveries within the UK we aim to dispatch all online orders within 2 working days, but this can take longer during busy times such as Christmas.
We send parcels by Royal Mail signature service or courier tracked delivery.
Our current UK delivery charge is £3.95 for orders under the value of £50.00. We offer free delivery for orders over this amount.
If an item that you have ordered is temporarily out of stock we will get in touch with you to advise you of the earliest possible delivery date. If you are not satisfied with the delivery date we offer you, you have the option to cancel the order and we will refund you.
We are based in Twickenham and if you would like to collect your order please email us at email@example.com. We offer free local delivery for orders of £20 and over to the following postcodes : TW1, TW2, TW3, TW7, TW9, TW10, TW11, TW12 and TW13.
If you are not happy with your purchase you can return your item for a refund or an exchange within 30 days. You will be responsible for the return shipping costs.
To return your order please contact us first at firstname.lastname@example.org. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
We will only accept the return of item/s if sent back in original unused condition.